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Privacy Policy and Cookies

Privacy Policy
What is this privacy policy for?

This Privacy Policy is for LondonSwissMedical Ltd, including the website managed by LondonSwissMedical Ltd and governs the use of your information on this website and within LondonSwissMedical Ltd and the Hospitals where your care is delivered.


Your privacy is important to LondonSwissMedical and all the Staff who support your clinical care. We want your information to be protected when you use the website, visit the Hospitals where your care is provided and when we communicate with you and/or other healthcare providers - for example your General Practitioner.

If we ask for information from you, for instance if you email us with a question or to request an appointment, and it contains anything that can identify you, LondonSwissMedical will only use the information in accordance with this privacy policy.

What information do we collect about you and why?

LondonSwissMedical may collect the following information about its website users:

Information that does not identify you - this may include analytical information about your visit to the website, including you IP address, where you are, which browser type and version you are using, what you are using to visit the website and the operating system, how you have come to the website, how long you spend on each page, which links you click on and the path you take through the site. This information is important so LondonSwissMedical can design a website that works and which parts of the website work, or do not work, and how people move through it.

Information that does identify you - we may ask for your name, date of birth, contact number and email address in our online referral forms. We may ask for specific medical information but only to support you getting appropriate healthcare. If your medical information is passed on it will be either to another doctor who needs to assess your condition and/or our nursing or diagnostic team only to arrange the correct investigations and/ or care for you.  which you will be giving to us specifically to help consider your healthcare. Only the minimum information necessary to fulfil that need will be passed on.

Your personal information is used solely for the legitimate interest of considering or delivering personal healthcare to you and it will never be used for anything else or passed onto anyone not directly concerned with your healthcare. We will never share your information with any organisation for commercial purposes, marketing or market research.

Your information within the consultation - your medical details from personal consultations are confidential and will never be stored or passed through the website. These medical details form part of your clinical record at the Hospitals and/or Clinics where your care is delivered. Your Doctor may make an electronic set of notes, and will keep a copy of your correspondence and results, on a password protected, encrypted drive backed up to Apple iCloud, so that clinical queries can be dealt with even if your Doctor is away from the Hospital for the minimum time necessary. Your notes may be stored in a secure electronic medical record - Semble, with details of their information governance here .


Your accounting information - LondonSwissMedical will keep a copy of your name, date of birth, hospital number, insurance and payment status for accountancy purposes, on an encrypted, password protected hard drive, backed up to Apple iCloud.

Your insurer may ask LondonSwissMedical to communicate details of your consultation, including who you saw, date and place of consultation, invoices, and the minimum diagnostic, therapeutic and investigative information to allow settlement of your claims. If the Hospital or Clinic bills you on behalf of LondonSwissMedical or their Staff the Hospital will ask for your details separately and retain the minimum data necessary for accounting.

Links to other websites

There are some links to other websites on the site and once you have clicked these links, and left the website, we can accept no responsibility for the content or your privacy on those sites as you are not governed by this privacy statement.

Cookie Policy
What are cookies and why do we use them?

We use cookies to enhance your experience using our website, as almost all websites do today. Cookies are small text files that store information on your computer for a variety of functions.

We use cookies to:

  • Keep the website running as you would expect

  • Remember which pages or items you like the best, so we can show you personalised content.

  • Let you share things you like on your social networks.

  • Store some of your details, such as your log in details (but only if you want us to)

Cookies also help us evaluate our website. Knowing visitor levels, what device our visitors are using, which pages people like the best and how they like to move through the website, social networks shares and how people have found us (search engines and links for example) helps us to make the website better for us and for you!

We will never use cookies to:

  • Store your personal information (unless you want us to, for example by asking to join the website).

  • Pass on your information to third parties.

Types of cookies and what we each one for:

  • First Party: These are cookies set by us and only usable by us. They are the ones that keep you logged in during a browsing session .

  • Third Party: These are cookies set by third parties that we use. The only third party cookies we use are for evaluating our website (we use Google Analytics and Bing Analytics for this), and those that allow you to share things on your social media sites.

  • Session Cookies: These are temporary cookies that are deleted when you close your browser. These are the ones that keep you logged in as you browse from page to page.

If you do not want us to use cookies, that is fine. Even though most browsers automatically accept You can modify most browsers to decline cookies if you would prefer but .it might prevent you from taking full advantage of the website.

Controlling your personal information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. If you would like a copy of the information held on you please write to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

Telephone 01625 545745


Dr Philip Kelly is the Registered Data Controller for LondonSwissMedical

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be inaccurate.

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